Question 1: What are the delivery conditions?
Delivery conditions depend on the destination and the carrier chosen. Typically, orders are shipped within 5-9 business days after payment is received. Delivery costs are calculated based on the weight and destination of the order.
Question 2: What are the return conditions?
Items can be returned within 14 days of receipt. Return costs are the responsibility of the customer. Returned items must be in their original condition and accompanied by their original packaging.
Question 3: How can I pay for my order?
We accept payment by credit card. Paypal, Shopify Pay.
Question 4: How much does delivery cost?
Delivery costs are calculated based on the weight and destination of the order. To find out the amount of delivery costs, please consult our delivery conditions page.
Question 5: When will my order be delivered?
Orders are shipped within 5 to 9 business days after payment is received. Delivery times vary depending on the carrier chosen and the destination of the order.
Question 6: How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track the progress of your order in the track my order tab.
Question 7: How can I contact customer service?
You can contact us by email. Our contact details are available on the contact page of our website.
Question 8: Do I have a warranty on my order?
Items sold on our website are guaranteed for 2 years. This warranty covers defects in workmanship and materials.
Question 9: Is it possible to return an item that does not suit me?
Yes, items can be returned within 14 days of receipt. Return costs are the responsibility of the customer. Returned items must be in their original condition and accompanied by their original packaging.
Question 10: How can I get a refund?
Once we receive your returned item, we will issue a refund within 14 days of receiving the item. The refund will be made to the payment method used for the purchase.
